We respect and understand that we have a duty to cater all our clients appointment times and always do our best to stay on a tight schedule. As this is our duty, we expect the same respect in return. If you cannot make you're appointment we need to know as soon as possible as we do have other clients wanting appointments.

We run a business and is very hard to fill a 1-2hr appointment gap at the last minute.

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If you need to cancel or do NOT show up to your appointment within 4hrs without contacting us, we do require a cancellation fee which is 50% of the treatment which we think is reasonable as we could have filled this appointment time.

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If you reschedule you're appointment for another day / time then the cancellation fee will be waved.

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If the appointment has been rescheduled more than 3 times the fee will apply also.

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*fees apply only for treatments that exceed 1hr

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THANK YOU.